We can't trust our bosses, no matter what they say. Our bosses “can't trust” us because we're all incompetent and the customer is always right. Has it always been this way? I know maybe, in Roman times or some distant past, there was some amount of trust between bosses and employees. Work would be done, pay would be on time, and you could generally trust your boss to help you get the job done so the business could make money.
Does this trust and toxicity fluctuate through the eras? Did it become rampant in the 80s-90s? I'm at a loss here because I don't understand how we got to this point. (Can you tell I had a problem with my boss today?)
EDIT: I guess it's a feature not a bug of capitalism. But my question still stands, how did it evolve into “the customer is always right so you're getting written up” type of mentality?