I made a post about my workplace pressing us to get peoples’ email address before ringing them out a few months ago.
Today I come to you guys for advice. They keep pressing us to grab emails from customers, before they make a purchase and whenever they want to make a return or an exchange.
We are now getting scheduled based on our “performance.” Get a lot of people to give you their email? You’ll get more hours. Don’t get people to give you their email? You can forget about getting hours to work.
I don’t get why they press that on us. It’s not something that we can control. I’m not going to annoy people with that. These people don’t even get any sort of rewards or any points whenever they make a purchase.
What can I do to get people to give me their email? I try to tell them it is for coupons (lie) and to keep track of their purchase history (also a lie). The company will only ever spam people with the emails that contain no real coupons, just “spend x amount and get free shipping” emails.