I’ve been doing software engineering at a big company on the east coast for a few years now. 100% remote. I have to be on the phone 1-3 hours a day. But I only get like 1-2 calls a day. Maybe. 99% of my tickets are from Jira.
Management expects each team member to do about 80 tickets a month on average, be on the phones for X amount of time.
I average about 200-250 tickets a month. Which is about 20-30% above the average person at my company. Lowest tickets counts are around 50. And highest is around 400
My daily schedule:
Clock in 7am.
7-9am. Bathroom break plus personal time. Checking in the seldom instant messages if any.
9-10am. Get on phone queue and start working on the tasks/tickets assigned to me
10-11. Work on tickets. Hyper focused. Multi tasking my own tickets and taking tickets off the general queue.
Finish about 3-7 tickets.
11-12. One hour average of daily meetings. I usually shower in these useless meetings.
12-1. Lunch. Even though I already ate while answering emails/tickets. I usually use this for a nap time.
1-2. Back on phones (while not taking calls usually) and more personal time.
3-4. Still on phones. Hyper focused on tickets and close out 5+ more.
My company focuses on metrics and goals instead of micromanaging how I spend my time. I am still outperforming the average employee here by about 20-25% and have got nothing but praises/raises/promotion in my reviews.
My gf thinks I’m cheating. And that If I have free time that I’m being paid for that I should look for more work to do. Which I could if I wanted to. But that doesn’t change my $40 an hour wage.
I am considered an “A” player because I’m smart, have experience, and know how to efficiently utilize my time and resources at work.
Other peers take days to even respond to some of their tickets. I have the one of the fastest first response times, lowest amount of return tickets, and still average over double the expected tickets completed a month.
So am I cheating by not utilizing those extra 15 hours a week for work even if my metrics are above average?
There is literally 0 incentive to go 110%.
Side note: The average difficulty of tickets are around the same. Although I usually take the harder ones because of my knowledge and experience.
TLDR: Is it cheating to only work 25/40 hour of the week but get paid the full 40 even though my metrics are in the top 20% of my peers?