So I work at a call center and the normal hours I told them I could work were for 10am – 3pm (used to be 9:30 – 6:00 but after several mental breakdowns due to anxiety and other mental health issues I requested a change.)
I have been told that because my QA did not “meet goals” in a three month period, of which I am still pending info on because my survey’s are all 100% customer satisfaction and have never been told that by a supervisor that my work was subpar. It sounds super sketch that suddenly this is a big issue that I only got informed of when convenient.
So the punishment is that I have to work on labor day from 1:30 pm- 10:00 pm. They apparently can’t get anyone else to do it so I’m forced to. Does anyone know if ADA covers this or if mandatory overtime as punishment for “poor performance” that was never communicated before hand is legal?