That was one thing my boss said I need to improve on. I don't understand it because when we're driving we're not allowed to be on our phones, and when I'm awake my phone accepts their calls & messages.
So I asked a trainer & his take was that they want me to answer texts & emails within some unstated time period of them being sent, as well as answering calls coming to me… when I'm off work.
I do answer calls when I'm awake, and I do occasionally check texts / emails throughout the day, but I told the trainer that if they want me to be on call we can negotiate the terms.
Haven't had a response.
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ETA: Today is Sunday the 25th. I had an issue with dispatch giving me the wrong pickup address AND yelling at me for going to the pickup address on the paperwork HE gave me not 20 minutes before. Called my boss. (About 1:30pm) Went to voicemail; it's nearly 3pm, no callback.
YET I have missed calls from 2 supervisors. (I was driving.)