Author: Olivia

13.50 an hour. So here’s the deal. I got this job and it’s rare for me to have a full time job. Customers will call in about every possible issues, billing, troubleshooting, or how to use their own tv or computer and expect us to know the answer for them. To be hired permanently, we have to write notes and work with salesforce, a notoriously slow system that takes minutes to load and find information, so we are expected to say all the right things and make notes about everything at the same time and navigate the bullshit salesforce site to research for solution. Their expectation is that we get 0 minutes to write down notes between the calls and to fix any frozen screen issues or a deranged customer (at least a few times a day) and we have to tick a million disposition boxes correctly with a 10…

my company didn't pay me out the PTO when I left. what do I do!

In British Columbia we have a new law as of Jan 1st that our employers have to give us 5 days paid sick leave a year, in addition to our already available 3 days of unpaid sick leave. I was horribly sick after New Years (Not C19) and my Dr. ordered me off work for 2 weeks. I used my 3 unpaid days, and only 1 paid day to cover me during that time. Last Thursday my little one (8f) got the stomach flu. Just one of those 24 hour ones, but it wasn't pretty (lots of laundry for me and showers for her) and today I'm sitting at work debating whether I should put in for another sick day on this payroll? There was no way I was getting out of that one (I'm single and an only parent) and as a single income home I can't really afford…