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Antiwork

BPOs are the worst, a rant.

They preach wanting to have persons who provide world class customer service but don't give you the opportunity. You are supposed to take a certain number of calls during your shift as an inbound customer service agent and there is also a time restraint on how long it should take you to solve a problem on a call. So if you don't want to be penalized you essentially have to rush customers through their calls and God forbid a call get disconnected you have no time to call back that person. Then the customers start saying that such and such company has terrible customer service. Pick a side. Do you want world class service or do you want it quick and dirty.


They preach wanting to have persons who provide world class customer service but don't give you the opportunity.

You are supposed to take a certain number of calls during your shift as an inbound customer service agent and there is also a time restraint on how long it should take you to solve a problem on a call. So if you don't want to be penalized you essentially have to rush customers through their calls and God forbid a call get disconnected you have no time to call back that person.

Then the customers start saying that such and such company has terrible customer service. Pick a side. Do you want world class service or do you want it quick and dirty.

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