They preach wanting to have persons who provide world class customer service but don't give you the opportunity.
You are supposed to take a certain number of calls during your shift as an inbound customer service agent and there is also a time restraint on how long it should take you to solve a problem on a call. So if you don't want to be penalized you essentially have to rush customers through their calls and God forbid a call get disconnected you have no time to call back that person.
Then the customers start saying that such and such company has terrible customer service. Pick a side. Do you want world class service or do you want it quick and dirty.