My colleague who is notorious for having a short fuse had someone calling for her today which I picked up the call for. They said who they were after and I say to my colleague that it's so and so calling for you. The client is still on the phone. I must admit I didn't put them on hold like I normally would. My notoriously hot tempered colleague then proceeded to say the following: “oh this fucking bitch again!” then proceeds to ok the call to be put through.
I put the call through as normal and go back to what I was doing. My colleague gets off the phone and immediately yells “my name, the call wasn't on hold!”. I put two and two together and realised the client must have heard what my colleague said. My higher up then grills me asking why I didn't put the client on hold and says that what I did was stupid.
Regardless that I neglected to put the client on hold, I find it outrageous that I was the one in the scope when it wasn't me who flew off then handle and acted unprofessionally.