I work in a bookstore and I was trying to track down an order that is a few weeks behind. I called the publisher and got a voicemail saying “due to high volume and short staffing we recommend you email this address” so I emailed the address and got an auto response saying “due to high volume and short staffing we recommend you call this number” so I called the number and the person who answered says “why did you call? You literally just emailed about this.”