So, I am at a bit of a loss as to what to do.
I was laid off in April in a phone call, They have not provided me a letter of separation which is interfering in my ability to seek a forbearance on my mortgage and other things. I also want this for my records. More than that, this is something they are legally required to provide in my state.
I emailed the director of HR, and she didn't respond, so I sent a third email, letting her know that I was not asking this as a courtesy and laid out that they are required to provide this. When I sent this third email, she revealed that she had sent her responses to my previous work user account instead of my personal email. I do not have access to my old work email any longer.
She assured me she would get this letter to me ASAP, another day passed and I followed up again and she said that the task of creating this letter had been handed off to the cofounder of the company, because she wasn't involved in the conversation. It's been a week since that exchange and I still have not received this letter.
I don't really know what my options are at this point.