This is an email I sent to head office HR. Got no response and no action was taken, so therefore it was ignored:
Dear [Head of HR],
This is regarding a more serious issue, as you may or guessed from the title. I feel I need to raise this it's possible this might not of been the first time something similar has happened to me.
After about a month of arriving at [location of work] I became a training buddy due to my years of experience at cinemas and I have now been performing this duty for many years. Shortly after joining [cinema brand] I became a member of the projection team, then during the change over to digital projection I became a digital buddy
Recently the duties have been revamped for both roles, but I have been left out of this. I have discussed this with [Twit of a GM] (our new general manager) and he completely ignored any knowledge of all of the hard work I had been doing in these roles over the years. (I informed him that I am a buddy after the first staff meeting) and he stated that I haven't been do the two jobs recently.
I must state it's hard to do the job of digital buddy, for example when during a power out the important information that you have given to the manager is ignored. leading to further problems.
The digital buddy has to be invited to do their job to delete old files from the server, chase KDMs, and such, so how am I meant to do that job without the invite (it's only in the past week or two that [co-worker] has been allowed to do the deletes. I helped in training [co-worker] on how to do digital projection when he came to [location of work])
In the training buddy section of my job I train new staff when they come in, sometimes management will provide me the forms for the trainee to fill in and sometimes not, this prevents me from correctly performing the signing off of new staff. The management have never informed me of this new box system (which has been implemented only a short time ago), but they have been treating me as a trainer and I have been training people.
[Twit of a GM] says that because I haven't been using the box system I'm not a trainer, even though I have been performing that role.
[Twit of a GM] has said my up selling is up and down every week, which doesn't set a good standard (yet at the same time saying up selling isn't the reason for not allowing me to be a buddy).
He complimented me on my customer service saying it was the best, but then insulted the way I look and implied that no one would come to me for help, this is quite bizarre as after talking to him I asked my co-workers that day and they were confused as to why he would say that as they always come to me when I'm there.
To tell you the truth that saying that colleagues do not seek my assistance was the biggest insult to me and is clearly untrue. I try to solve problems before the need to the manager whenever I can.
Regarding my appearance, one shirt they gave me is too baggy but I tuck it in and my other shirt is too small but it looks better in comparison so I try to wear that one (shirt sizing seems to be a problem).
[Twit of a GM] informed that when he arrived at the site he was introduced to the managers and buddies at the time (I do not know as to why I was not there, but it could be something to do with [Old Dumbass GM], who seemed to have a problem with me because I had requested to move sites and he refused the transfer, or it could have been something else as I was never given a satisfactory reason.
There were other instances of [Old Dumbass GM] behaviour towards me, I provided many ideas to improve the cinema but these were generally ignored.
It is interesting to note that many of the other managers have known that I am a digital and training buddy, but [Twit of a GM] and a select few disregard this fact.
I feel that I have been demoted not via any official means, but according to the whims of a few members of the management team.
Soon after [Twit of a GM]’s arrival at [location of work] I was asked about my sick days and I answered honestly the sick days were necessary and I have gone over this with another manager. Every time I have been sick, if I have had to visit the hospital (which I was forced to do so by a manager once because of chest pains) I have sent in pictures of the forms and any other information they may need (I still have the emails with all the information I gave). But for some reason I get the feeling am I looked at by him as if I am dishonestly taking those sick days.
Now this is in my file and I have talked to at least one manager at [location of work] (and one at [another location of worked when needed for an event], now), I have dyslexia with dyspraxic tendencies and also suffer with depression, these are very personal I feel that these are being used against me as they make me very vulnerable to being discriminated against. [Twit of a GM] response was that he doesn't know of any of this (which seems to be a line I heard too many times in that meeting).
I've put a lot of time and effort and sometime money in to my job (I brought pens for every person and labeled them so each person would have a pen. I brought torches to light the hawking trolley. I created a spreadsheet to help in the rotation of the posters, etc) and many joked I lived at the cinema as I was there so much, but now I have managed to have a life outside of the cinema and my job responsibilities are been taken away, despite all the years I have put in, it is very disheartening to think my efforts have been wasted
I am certainly not progressing at my current site, and I feel my skills and experience are being wasted. I am only allowed to perform duties I am qualified for when it is convenient to the management.
I suggest the best thing would be for me to get a transfer to a site closer to [location of where live] and be reinstated to the role of Digital and training buddy. If possible I would like to work in the [another location of worked when needed for an event] sites as I miss working in the [another location of worked when needed for an event] and I enjoyed the times I worked at the [another location of worked when needed for an event] site as well as visiting the [different cinema location] site (I have talked to [cool manager] once or twice saying I would love to work with her once again). If not [[a nice cinema location I did some projection cover for] would be nice (where I trained some managers how to use the digital projectors).
Please if you could help me that would be great.
Sincerely,
Pensivegamez