Edit: “x-company” is a fake placeholder for the companies actual name.
First of all, the X-company bonus scheme depends on how many stars a customer gives the courier, meaning if the customer gives anything less than 5 stars, part of the courier's pay is taken away from them. In a cost-of-living crisis, even if they gave less than 5 stars because they weren't happy with food items, how long it took to pick, or any moldy food, things that are not the courier's fault will be held entirely against them.
Secondly, X-company demands that all couriers wear the X-company uniform even in very hot weather, even if the heat is affecting them. They do this as a smokescreen, claiming that it's for “safety,” when really we all know it's for capitalist marketing. This brings me to my next point: safety.
Delivery times and customer service are prioritized above all else, even above health and safety. They pressure couriers to meet targets, and when a courier gets seriously hurt or injured, there's no problem – they are easily replaceable. £98 SSP per week.
This only scratches the surface of my experience working for X-company, but I don't like talking about it too much because it just upsets me. It feels like they treat people like pieces of meat, and I hate it. Am I overreacting?