sorry this is a rant because im just fedup
Is it normal to feel burnout from helpdesk after just 3 months? im on the verge of quitting. this was my first IT job but everything about this job is making me lose my shit.
im basically supporting a software i know nothing about into an environment that i have no admin rights with a user that is refusing to work with me. ( they ask for the other techs by name if i cant figure shit out quickly)
and yeah i know google is my friend and all that but this is proprietary software that is specific and occasionally i have to support it. pretty much i close it and open it for them and that fixes majorty of the issues.
not to mention nonstop calls and emails and random tickets that make no sense and it could be something like
HELP ADOBE IS NOT WORKING
and it would be something like adobe is minimizied at the other monitor
dont also get me started about the tiny office environment when you can hear everyone else stomach growling or the one hour commute in stop and go traffic. how do people do this shit everyday and not become mentally insane.
and no they are not super open about remote work because they love to see our faces (please kill me)
i used to love computers and IT and all it took is just 3 months in helpdesk to relaise i hate computers and GODAMN MF PRINTERS . im gonna change careers but this is the only thing i thought i was good at.
i came from GIS but the job market in that field was unstable and faced consistent layoffs and budget cuts but ill have to look for something similar.