I work in a call center at arguably one of the best companies in my area. The pay is great, I get a 401K with company match, a pension, paid vacation, lots of company-sponsored employee outings and just generally the best job I’ve had in my adult life. I’m in my 6th week of training and we are due to be on our own next week. We started taking calls about 3 weeks in. Don’t get me wrong, some of the customers I’ve spoken to are very nice. But many are not. I worked in food service for the past 7 years, so I’ve had my fair share of rude customers. The difference is, I could walk away from those situations and go scream in the walk-in for a few minutes. There really isn’t any walking away when you’re stuck on the phone with them and something about me being a faceless person seems to bring out the worst in them when they think I’m just a nobody on the other end of the line. I started crying at work yesterday after having 2 back to back rude calls, in one of which someone screamed at me that I was useless and hung up. I told my trainers that I wasn’t feeling well and ended up leaving. I called out today because I literally didn’t sleep for more than an hour or two last night thinking about if this was what the rest of my life would consist of. Obviously, I know I can get promoted to different areas of he company, but I can’t even imagine being on the phones for the next year or more and being this miserable. I already suffer from anxiety and migraines and the stress I am currently dealing with is really eating me alive. I want to stay with this company, but I don’t know how much longer I can stand this. Everyone keeps saying it will get better and I’m holding out hope that it will, but this job is really taking a toll on my mental health. Has anyone been in a similar situation? Any advice? I’m at my wits end.