I take phone calls, and when we're busy, I take extra time (like 5 to 10 minutes) between calls to cool off. I always told my boss I was doing this, and they never said anything. One day, the boss's boss's boss was watching our que and noticed what I was doing and immediately told my boss to tell me to stop. They did, casually, and I stopped. A few days later, they came back saying they were told they had to make it official and give me a written/verbal warning I have to sign. I was never coached on using my time like that prior to this. My boss is pretty cool, so I don't blame them, I know it was the big boss's doing, but I feel like I shouldn't have to sign this. Is this a “legal” move, or could I report this to HR? I'm fed up with big companies treating employees like friggin children. We're humans too and can only handle so much stress. Meanwhile, the big boss has their daily meeting, then piss farts off for the remainder of the day…