At the moment of this posting I am getting ready to write an email. I will send that email to the head office of the company I am working for.
I started working at the company around February 2022 and got hired as a receptionist. I did well at my job. I mean my direct manager was susceptible at first but I quickly became her go to person for any issues arising in the workplace. I am a hardworking person (due to my military school experience) and while English is not my first language I was learning fast and some of my managers noticed it. I also earned the respect and trust of my colleagues.
Around September of the same year, the company expanded and I trained most of the new hires. My direct manager (the one that hired me) was transferred to another branch unfortunately I refused to follow her because the new location was a little too far from where I lived. After the wave of new hires, the general manager asked me to work with the account receivable team to help collect rent. I was excited about the new job position but he told me to calm down as I was still going to work at reception(1) and the new duties were just temporary(2).
I have to give a little more context about myself. I came to North America as an immigrant but I am now a resident. I am a black young man (21yo). I am trying to help both my family back home and here. I am good with computer and that is what I hope to do in the future.
I started working and I was moved to the manager's office (1) I got a broken desk (the desk uses an old book to stand str8) and waited a couple of weeks before receiving my work computer. This was in September we are now in March 2023 and this “temporary” position became my new life. (2) The new workload requires me to physically knock at tenants door to ask for the rent, send emails, make calls and dealing with any random issue someone would have to make a payments. IT involves active problem solving and I always have to find a creative way to understand the client in front of me and deescalate situations. At times people got angry threatening or even cried. As part of the job I even had to do things that go against my own morals just because our general manager is so focused on hitting all the targets.
So now I am stuck in this position, with the bills I have to pay quitting this job is just too risky, I started tutoring and freelancing on the side(it's a little slow). One day I calculated turn out I was making more at reception just because the receptionist must work on vacation days while “managers” don't. And guess who is considered a manager in that context? I asked the general meeting so many times he kept giving me boilerplate excuses like “You know you are still considered a receptionist”, “I can't give you a raise because we are tight under budget”(I am part of the team that collects the money we've been on target for a while now. I even helped fixing the problem) “The head office gives the job position and there is no opening at the job you are doing”.
I'm sick of it. Writing this made me build up some anger, I have another colleague in a similar situation. Same story as mine she is an immigrant too but much older. Very nice lady. All the other manager see me as part of the team, they treat me like a manager. I can't go back to reception as now all the position are filled. I feel trap and I want to fix it by making the head office aware of the situation. However they might be part of the problem.
TLDR: I was hired and getting paid as a receptionist while working as an Account Receivable Clerk. I am looking for feedback so even if it's my fault I would be happy if you could highlight where I went wrong