I’m happy you got the message forwarded to you that you keep hiring new people while the full-timers are given 30-34 hours and part-timers are scheduled 40+ hours after reminding you multiple times that they have school courses they can’t fail. I’m happy it’s been forwarded to you from us that you aren’t defending us when customers raise their voices, insult us under their breath, and verbally abuse us for not being able to accommodate for them after they broke our policy. I’m happy you’re choosing to ask if you can improve and that we can tell you if we continue to feel supported.
I’m not happy that you get defensive when I specify instances when you didn’t come to our defense, or when you accommodated guests and threw us under the bus. I don’t like how when I suggested that management make a point to emphasize to customers that we’re women in our early 20’s that are following policies that management and corporate have put in place, that we can’t break policy while managers can, and that the customer’s frustrations should be taken care of by management instead of being taken out on the hosts, who again, are just a gaggle of women in their early 20’s who are only following policy.
If your response to my constructive criticisms are “I already do that” (you clearly don’t or we wouldn’t be having this conversation) and “there’s nothing I can do if he calls you a dumbass under his breath”, then you weren’t looking for criticism for the sake of our support and comfort, you just wanted to know who was talking shit about you.