I interviewed for this job last spring, and it took weeks after three rounds of interviews and an aptitude test. I had another offer, but I was trying to avoid the call center. I told this job I had another offer, and they told me not to take it, they have a role, but it was taking a while to get all the paperwork in order. Finally, they gave me an offer letter right before the other job (let's call it company B) was to start. I should have known then it was going to be an issue, but it's summer, people are on vacations and such, and at the time, the benefits seemed to be worth it.
So I start, and from the jump there are issues. It's remote so I have a lot of remote meetings with the whole company/teams. Most of them, outside a select few, seem disinterested in talking to me, the conversations were awkward and took up a lot of time. Apparently, they hired a new person originally but decided to “create” another role for me (now I know they are trying to reach their diversity hire goal, both I and the new person are Black). I talk to the new person, and they basically have nothing positive to say, but they also had personal stuff going on, so I chalked it up to that.
The training was abysmal. I was training for almost three weeks on items that weren't even 1% of my actual job. When I brought it up, finally we moved on to my role-based training. However, it was more of “here's something do while I'm in meetings” from my boss/trainer. They would show me something, then “rush to a meeting” and it would take 30 minutes-1 hour to get help or a response. Even worse, they gave me 10+ clients and told them I'm up to date on their accounts, and would just tell me what to say to reply to emails, so I wasn't really learning the role. I mentioned multiple times that just telling me what to say or do without actually training me on the requests/roles isn't beneficial, which I also mentioned in my 30-day check-in with their version of HR. The boss blamed it on the other new hire (who again, started a week before me) leaving the role due to personal matters, and being “really busy in meetings”. This didn't make sense as this person wasn't trained and would need just as much help as I did, and left weeks ago (at this point it's been 5 weeks since I started).
My last straw was last week; I've been here for about 6 weeks at this point. I had training that lasted 1.5 hours on a particular task, but it was my first time seeing it, and my boss asked how I felt. I said I would need to see this a few more times before being able to do it on my own, as it's a lengthy process and one mistake can mess up a whole client account. I got assigned another to do on my own anyway but I was struggling and my boss was in meetings. Finally, I was able to get some help, but it was a meeting for all team members. So while “assisting” me, my boss is laughing with this person, working on their issue, and half the time just straight up ignoring me, cursing and talking about crappy the systems are with this other person. They asked me again how I was feeling, and I made it clear that I didn't find this helpful and would like more time on it together. After hours, I was getting ping'd (I didn't shut down my laptop for updates), and I saw that the boss assigned two other team members tasks (the same one) to me and basically said, I'll be available until [1 hour into your shift] and then in meetings, you got this!!! So I wrote out to management, and HR and stated how training was going so far, and if we could set up a training schedule, as being told that my manager/trainer being “too busy” to help train me was impacting the clients and I wasn't feeling comfortable being able to take on the role. I talked to my boss's boss that day and they set up a meeting (this upcoming Friday).
While all this was happening, I reached out to Company B and they offered me a role that started in early October. On Wednesday this week, I sent out my resignation stating I will be leaving in early October (important) during my lunch break. Immediately, my boss tried to pull something on me saying I missed a deadline on a task that they asked me to complete AFTER it was due. The whole conversation seemed pointed as if it was a reason to get in trouble. I came back with proof that it wasn't on me, as my boss had to check my work and asked to check it before completion and they went to lunch before I could send it off. I never got a response to that message, but then they stated in a meeting yesterday that I would do part 1/2 of the task, and they would complete 2/2 of the task for the rest of the day. No acknowledgment was made of my resignation other than an email from HR saying that they acknowledge receipt of my resignation and will reach out with the next steps.
Today, I came in and there was an email from my boss and their boss to “touch base”. Then my boss has me in a meeting, being super cheerful, and talks to me like a child. They gave me a task “for the day” of taking old files in the storage system in the computer and archiving them, and emphasized that this would be “a really big help”. The Excel file is labeled “rainy day work”. Then my boss says they will handle all my daily work/client tasks today. Alarm bells start ringing. A few hours later, I got an “Offboarding Meeting” invitation from HR set for 2 hours before my shift ends today, for an exit interview. This doesn't make sense, as my resignation isn't due for a few weeks at this point. So I'm sure I'm getting fired. At this point, I stopped working on the “rainy day task” because it was clear it was busy work while they got the affairs in order. So I make sure I have everything documented and get my stuff together for unemployment because I'm sure that's where I'm heading as of today. The first meeting is in a few minutes and I can't wait to see how the day ends. Now I'm regretting giving notice at all because I do need the money and they won't pay out the remaining PTO, so if I don't get unemployment I'm screwed.