I've been working Front Desk at this hotel for three and a half years. Other than the Front Desk Manager, no Front Desk worker has been here longer than me—not much to show for it though—and I have been watching this ship sink the entire time.
There are many improvements they can make here, not just to guest rooms but also to operations and systematics. All they do is put “bandages” on things and rarely follow up with anything. But that's an essay for another time.
We have a Supervisor who has irked me from the start (about a year ago, I think). He's good with people (all for show), but he's not a good supervisor. When he started, he didn't ask for help, nor admit fault. If a guest asked him about some policy, he would make it up.
I could tell he never liked me. He was threatened by me. I wasn't a supervisor, but I knew everything about the reservation software, and other employees (including my best friend who also worked here at the time) would come to me for help. He got on my friend's case several times for calling me instead of talking to him standing right there, but, of course, my knowledge is worth more than him making stuff up while trying to figure stuff out.
Nonetheless, he's always been the favorite of the Front Desk Manager. He's made many mistakes. Everybody at the Front Desk has, at one point, gone to management with a formal complaint about him. Hell, I sat down and wrote, like, 4 pages about all his issues and talked to the GM about it. Nothing ever came from it.
Not necessarily the worst thing he's done, but definitely the thing that should have gotten him fired was that he was caught putting his own Membership Account Number on guest reservations, racking up nights and points. Obviously, this is against policy and just ethically wrong. After he was reported, not only did everyone find out because gossip is a huge problem here, but what was his punishment? One or two months working in the sister hotel, which half the size and four times less busy—a “slap on the wrist” which was more like a reward.
Even now, after all these “meetings” between him, management, and employees who complain about him, after all the mistakes he makes while doing his job, giving away free breakfasts left and right, coming in late, and much more… he's still here.
It's an embarrassment and I can't wait to get out of here.