Kinda long rant and trying to keep it somewhat vague to avoid being identified. We had a process already set in stone but I foresaw an issue that might make things difficult. I raised the issue during a meeting to my boss and some other colleagues and my boss said something along the lines of “well if it crops up, just ignore it and do x”. Well, low and behold the issue did crop up and the client is upset about us not following the set in stone process. I shot the customers chat to my work groupchat and asked for a resolution. Boss now claims he never said to ignore it and do x but thankfully the colleagues who were in the meeting backed me up and said that our boss did say it.
I pointed out the exact date and time the meeting occured and even said that the conversation wouldn’t have even happened if I hadn’t brought up the issue and I would have just followed the usual process.
Unfortunately, we don’t take meeting minutes for short meetings so there’s no record of the actual conversation.
This is just one of the many instances of my boss’ incompetence. We’ve complained for many years about his issues to his boss. One of my colleague even demanded a transfer to another department mid last year but our boss’s boss convinced my colleague to just hold on to the end of the year and there would be a personnel shuffle but nothing has changed this year.
We’re understaffed to the point that management is cold calling people to work here. Management even asked us to recommend a friend each to be interviewed. No way I’m gonna spoil a friendship and get a friend to work in this dump. I’m sick of it all and thankfully already found a new job, I’m just waiting on my new company to confirm my start date and I’m tendering my resignation and boy oh boy will I do it with a big smile on my face. Fuck this place.