Hi.
I work in a call center for an energy company. It is outsourced to the company I work for so we take their calls generally.
Over the past year close to two I had numerous “Up skillings”/trainings and the sudden jump to shift work where now I work on weekends with no say in the argument.
A friend of mine and I had to fight just to get additional pay for working on Sundays.
And right now I got a large number of skillsets under my belt so I want to check something.
Is it normal for a call center to have them not increase your salary for each department you are doing, regardless on the large amount of work we do?
Side note: There are some people in this company that do EVERYTHING and basically didn't get a salary increase proportioned to it. And no we don't get a choice as to if we take the training or not Upper management basically tells us we are going to get training for this department and we can't argue against it nor decline it. It is effectively MANDATORY.
Our work hours thankfully don't change. But our work load certainly does.
Context: How many departments there are roughly… lets just say to find them we literally HAVE to use a search tool they got in their “Phonebook” application. Will update when I can