I work in IT support for the company on question, not customer facing at all. So yes, I'll be polite and possibly point you in the right direction (that being said it's a multi building campus and I don't always know where particular items will be sold) or at least find you a Customer Service person.
But this “lady”….damn…literally couldn't handle the fact that I was elbow deep in a printer and PC that some little bastard kid (Karen-lite) had spilled some sort of thick liquid on and I was trying to salvage the machines and didn't have time to help her find some specific brand of what-the-F-ever it was she wanted.
I guess, even after my polite
“Sorry ma'am I work in IT let me (drop f-ing everything I'm doing) find you someone that can assist you”.
It had to be me. Now. Like RIGHT Now.And I was, as she put it, a
“Worthless r—-ded moron and she will have me fired like that (snaps her fingers at me)So **SHOW ME WHERE X IS NOW!”.
To which I just kinda stood there and stared at her, watching her turn as red as a rotten tomato.
….there's a reason I left retail/management
Luckily, her squealing like a stuck pig got the attention of the floor manager who was able to explain
“Ma'am he doesn't work sales or with customers, hes property management (technically what we fall under) but if you come up to counter that says 'Customer Service' we can call a sales person to help you directly.”
Karen and her husband waddled away, with her shooting me another glance I'm sure she meant to be menacing but really just made her look constipated. I thanked the manager and got back to my actual job, which thankfully I was able to Frankenstein the printer and PC for now and it lives.