I've worked a lot of different jobs and have delt with so many asshole customers that eventually I lost track of them all and it basically just became a normal thing to deal with. But I will always remember my first.
I was about 17 and working at a Little Ceasars. Their whole thing, if you don't know, is that they have pizzas already made and ready to go when you get there. But it's pretty much the popular pizzas that people want like cheese, sausage, and pepperoni so they aren't throwing away a bunch of uneaten pizza, and those three in particular are $5 since they are part of the “hot and ready” items.
It's before the lunch rush so it was actually pretty slow, and this old man shuffles in, wheeling an oxygen tank behind him. I greet him and asked what he would like. He says he wants a cheese pizza, with no sauce.. I'm thinking ok that's weird but you do you guy. So I plug it in the register and tell him that it will take us a few minutes to make and it'll be six dollars.
He immediately losses his shit. F this and F that! He screams “It'll be five fucking dollars and it'll be ready now!” I get a little thrown off, but I explained how since it's a custom order it's basically and extra dollar, but since we're taking off an ingredient I'd get my manager to charge him five bucks cause I knew the manager was cool like that and he even gave me the ok from the back room as I was saying it.
He calmed down a little bit, but then I explained that we would still need to make the pizza, as we don't make sauceless pizza “hot and ready” to go. Now he's pissed. Louder then what I would expect an old man on oxygen could yell it was back to F this F that! It'll be ready now! What kind of shit hole operation are you running here!? Just the whole spiel. We go back and forth for quite some time. Me explaining that I do not have a sauceless cheese pizza ready right now, him demanding that I do.
At one point I try offering a ready cheese pizza with sauce. That was a mistake. It only angered him more.. Eventually we get to a stand still of him demanding I give him the non existent pizza right now and me not having it. I mention that at this point if he had completed his order we probably could have made it by now.. He did not care for my logic and decides he is now leaving. He walks towards the door and gives me one last chance to give him the pizza, I explain yet again that we would have to make it.
He lets me know that he will be contacting everyone he knows to tell them about this and that he will personally see to it that we get shut down for our outrageous service. I said “So you don't want me to make it then?” and he let out an angry huff and left. It still brings a smile to my face any time I think about him leaving while wheeling his oxygen tank behind him.
Overall I am pretty proud of how I handled my first, especially since I was able to laugh it off after. Mainly because he was so over the top. But if you're still reading I would love know if you remember your first and/or the most ridiculous customer you have had!