I had a job selling Medicare insurance plans. They fired me because I under performed when depression hit me when my father and only family left in my current state, passed away.
Either way I was tired of customer service and I had been in the industry for years, I just wanted something a bit internal. Not management per say, but anything as long as I didn't deal with customers.
I got offered a job at a call center as a supervisor, an opportunity I jumped into because I'd be off phones and I just wanted to be a good leader unlike most bosses I had.
first, hiring tells me they'll put me in project A, which they agreed I'd make 22.5 the hour plus commission. Before I sign the agreement they decide to move me to project B, but I was told over the phone it'd be the same. Usually they discuss commission during training so I wasn't worried that the onboarding docs didn't say anything about them. Then I noticed it said the onboarding documents said 900 a week, I signed because that was indeed 22.5
Little did I know that they were making me a salaried employee, working 7 days a week, AND NO COMMISSION. I was told specifically 22.50 the hour over the phone, I know because I hesitated taking the job because I used to make more, but that pay plus OT and commission I thought would even it out. SPEECIALLY If I'd be off phones. I don't know why I didn't think “if they're paying me 900, is that salary?”.
It gets better. They pushed the training back 2 weeks, then when we finally get training they tell us training is one week long…
During training HR Policies were discussed, compliance and obviously the product but not my commission, no discussion on PTO, benefits, etc. Oh, I'm a diabetic. I have no insurance yet and my manager has no idea how that works. I need to speak to HR whom I have to email because I can't call, but they use a ticketing system and sometimes the tickets close with no comment whatsoever. How do I know? Because 4 of my agents have been getting under paid/not paid at all and I've had to email HR for them to no avail.
One of my agents' headsets same damaged, but she only started using them post training so now they are telling her to buy the headset herself because they only replace it during training. This is a call center btw.
I spoke to my manager about my pay and about what I was told over the phone. She said she'd get with the director and fix the problem. A day later she doesn't say anything… The next day nothing, until I ask. Her answer?
“we can't fix your pay but we will do something to make up for the commission.”
something. No idea what, when, or if they even care.
I'm so frustrated because my team and I have build a strong relationship. I fight for them, I care for them and I do my absolute best to be a good leader but when the company screws me over like this I don't even wanna put in my two weeks.
Edit to add: oh! And as a supervisor I found out even my new agents make more hourly than me lmao