And I already want to wrap it up for today.
I work 1st line and am being bombarded by callers waiting to create tickets. We have two branches. Us in the North East and some colleagues in the south UK. Basically, a huge amount of south colleagues walked out and never came back. Now we in the North have been roped into taking their calls but only to raise tickets, not to fix the issues.
Was happy and motivated until the micromanager stuck a condescending note in the Teams channel stating
“When starting our shifts, we need to focus on inbound calls. This is a priority”.
Like, yes, we know. How do you expect us to take calls and focus on previously raised tickets?
The man doesn’t even answer the phones himself and thinks himself more important in the chain.
Just having a moan, please forgive me.