I work for a contract restaurant group, meaning we run the cafeterias for corporates. I’m one of the managers at this location. My GM is a workaholic and he always sees problems in everything, never encourages anybody. He stresses everybody out. Everyone complains about him.
Our client did a survey regarding our service. Some of their employees complain that our service staff aren’t super friendly, don’t even smile. GM reads the review to me and says, our employees need to smile.
LOL