I work in a large retail shop in a big city. Patrons are typically in a “hurry” so they don't bother to look too closeley at their receipts.
We had a price update about 6 months ago and most/all of the prices went up. Some of the prices only went up a few cents, but others a few dollars…. Up to $4/item.
The owner REFUSES to update the prices on all the labels. So as a result when I ring up an item it shows as a higher price than the price tag the customer saw when they picked the item.
I notified the manager and they want me to charge customers the higher price. I told them I thought that was “against the rules” but he just said “too bad…. We have to do what we have to do to stay in business”.
This leaves me in an awkward position because I don't feel good ripping customers off when I KNOW the price is higher than they think.
And a lot of the customers coming in are on a fixed budget so they can't really afford much anyways.
Pretty sure it's an illegal pricing policy as well…. What does everyone think?