I work at a multi-million dollar resturant. I work as a waitress/takeout member. Lately the takeout portion hasn't been doing very good, a lot of missed items and call backs. We had a meeting about a month ago to talk about this and how we can improve. At the meeting one of my coworkers mentioned that they're too afraid to talk to management when they miss something or something is wrong because management is always really aggressive and screams at us. The general manager said he'd work on it and bring it up to the other managers.
Yesterday I made my second ever mistake as of working there for 9 months. I missed a sandwich in an order and the person called back. Immediately I started freaking out because I knew the manager was going to scream at me (not the general manager but an assistant manager). Just as I thought, he came back yelling and screaming at me. He asked how I would feel if someone missed a sandwich in my order, he said I didn't care about my job, he said I wasn't trying, he called me a bad worker, and the entire time was just swearing and cursing me out for being so shitty at my job. He yelled at me for like 5 minutes until I was in tears and crying. Then he grabbed the phone that's literally screwed into the wall, and slammed it against the receiver so hard the entire thing fell out of the wall onto the ground. Then he picked it up, slammed it back onto the wall to try to 'fix it' but when that didn't work he just threw it and started cursing again and walked away.
Everyone that doesn't work there has told me this is insane behavior. That they shouldn't be allowed to do that and he should be fired. But everyone who works there just says he's 'having a bad day' and I should have done better. I talked to the general manager today about it and his only response was to address the fact I missed a sandwich and not the managers insane behavior. It's like they're trying to play it off and act like it's normal and I'm fucking crazy. I know this isn't normal. The entire thing was caught on a camera.
I'm just so upset. He kept repeating over and over that I don't care about my job. If I didn't care about my job I wouldn't put up with being treated like this. If I didn't care about my job I would have walked out. He's only saying that because he knows it hurts and gets under my skin. I don't understand how managers can just act like this and get away with it. He's a grown ass 40 year old man, and I'm a teenager. Does it make him feel big and strong to make me cry or something?
Early that day before the whole explosion he yelled at me over something that happened before I worked there. When I told him it wasn't me and it wasn't my fault he said it was my fault, it was all of take-outs fault because we never do anything right. I'm so tired of being treated like shit. Every little mistake is met with being belittled until I'm in tears and then they wonder why we don't want to tell them when something goes wrong. I want to call corporate or someone above my general manager but I don't even think anything will be done. They're just going to sweep it under the rug and say it's my fault because I made my second ever mistake. I don't even know what to do anymore.
I feel like I'm crazy. I don't know how they can act like this is so casual and normal and it's my fault.