Okay I don't know why everyone and their dog lately seems to not realize this but here it is.
Please, for the love of all that is good and holy, if you are a customer in retail- STOP targeting untrained employees for “acting stupid” and “not doing their job correctly” when they likely, don't know HOW to do their job correctly!
This is usually due to a result of something called 'shark in the water training'. The basic idea is to not completely train an employee so that they may learn from their mistakes on the field. This mistake, could very well be YOUR mistake that the cashier/ associate is trying to navigate– likely alone with little help or explanation. Even IF explanation is given, it is usually LITTLE explanation and not comprehensible but yet, it is always the fault of the cashier/associate.
These types of business and managers will bull doze over their associates and cashiers to make themselves and the company look better. Don't believe the hype! It is likely not the fault of the associate/cashier in not knowing how to complete a specific sale, ect.
For instance, if a customer is purchasing a large ticket item and the managers have not properly briefed the associate/cashier on the proper procedures to complete said large ticket sale and then you, as the customer, calls the associate “stupid” for not knowing how to complete in full (i.e. paperwork, ect.). Turn around and ask yourself a wondering question, “How much are these cashiers/associates trained on this subject?” The answer is likely either “not very much” or “not on this specific thing”.
Oh yeah and the associates are sworn not to bring up how little they are trained. So we just are basically meant to sit there and take verbal abuse not only from the customers we are dealing with who are understandably frustrated with the lack of knowledge, OR verbal abuse from the management staff.