Basically what the text says. I've worked for nearly a decade at a call center, one of several in the country, for a huge corporation. I have never been in serious trouble, nothing more than a “hey, you missed a couple days stop that for a bit”. Have a 5 step write up/fire process and have gotten on the first wrung twice. I am literally within the top 50 agents out of thousands by metric.
Our company took a dive, stock took a sizable hit, one of our main services is down 10%. Heard a large facility nearby is being shut down, with them letting go 100s.
Pulled into a meeting with my center bigwigs, put on a final written warning for the behavior of switching statuses too often. Top 30 percent are outliers, and so are being punished for call avoidance regardless of reason/extent. I can show that I don't do that behavior to avoid calls, I call people back and follow up, and have never been talked to about it before today. Literally have never had them look at number of status switches, they look for patterns of doing it to avoid calls (waiting until 10 seconds before call and switching to drop back down).
Now, something like 30% of these 1000s, including me, are either fired or could be fired for any reason over the next 6 months (the probation period). They have jumped to straight terms before, for like… fraud, actively changing peoples id's, etc. This kind of thing was never a skip the steps kind of thing.
It seems almost like my company, during the slowest months of the year (Oct Nov, busy in Dec then slow again) is getting rid of or can get rid of 30% without paying benefits/unemployment because oh look, they were bad. I don't know if I wanted advise or not, but definately needed to vent. Time to look somewhere else I guess, I need to keep the bills paid and family fed.