Work in refurbished / new hardware sales. When I started this was an inbound sales position. Since the market has been lackluster we have switched over to both inbound and outbound development.
During the course of the day we handle:
Returns
Customer service complaints
Inbound sales
KPI'd outbound development
Live chat system
Drop shipping out of stock orders
Product research / procurement of items that is needed from my pipeline customers.
Keeping up with personal pipeline 1000+ contacts.
Is this normal In the sales field, to wear so many hats? I was pulled from the floor about 3 months ago and told that I had a negative attitude about how the company is changing and that if I did not like it I could leave. I have been with this company for 6 years and have sold 15 million dollars worth of hardware in this time frame.
MTD I do more business than 3 other reps combined. I built my book of business from scratch from inbound and outbound calls. I was basically told that the business that I've created and maintained would be here if I left. (No non compete lol) I want to possibly stay in the sales field but not if this is the norm.
I'm burnt out. Thank you in advance for any advice.