I just really need to vent because I'm actually really hurt and angry.
So I started a WFH job that is at a doctor's office in my city. I had no complaints up to this point. Sure the patients suck because I live in a VERY retired entitled city, but I could handle it because I work from home so I just make faces at them but smile sweetly when I answer. Easy to fake, whatever.
Well I got a phone call from my manager AND the doctor who both cornered me about why a patient no showed on them. Uhm, I have no idea, I said. She's already a difficult patient as is (she lives in a nursing facility) so she probably just didn't want to show up? Apparently that wasn't good enough.
“Well WHY did she no show?”
“Doctor I don't know-“
“Well WHY did you confirm her if she was just going to end up a no-show?”
I got confused. Why? Because she confirmed the day before she was going to come in, that's why?? I'm not a mind reader!
“Doctor, I'm sorry, I don't know why-“
“Don't confirm people if they're not going to show up.”
click.
Now I'm just sitting here at a complete loss. Mind-reader wasn't a qualification for this job, so why am I suddenly being berated for patients not showing up. I'm just so infuriated. I don't want to leave this job because it's so hard to find jobs that are work from home, but I'm not sure if I can meet the qualifications that they're bestowing upon me. Amazing. And they wonder why no one wants to work for them.
Quick edit to address some questions:
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We do not have a no-show fee. We have no fees.
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The Dr. is physically not available until next year so me talking about being annoyed with patients is due to me getting dozens of phone calls a day from entitled old farts who don't believe anyone else lives in this city but them and are genuinely shocked when I state how long the waitlist is.