I had a “customer service representative” interview yesterday with TaskUs, from one of their generic LinkedIn postings. It was presented as tier 1 technical support and account assistance. After taking personality tests and technical assessments, it was *halfway through the interview* I learned that the position had “account support duties” but was mainly content moderation for AR and VR for “big social media companies”. This was tossed out almost casually and was immediately followed by a long sales pitch about all the therapists and “support services” available onsite. I checked out as soon as I heard this and just nodded my way through the rest of the interview. I was asked to take a “resiliency test” which asked me how comfortable I would be viewing death, animal abuse, child abuse, and “views that differed from my own”.
After a quick search for “Facebook content moderation lawsuit” confirmed that I was remembering this role correctly, I emailed the recruiter and said after doing research on the actual role I was not a good fit. She asked me if I had any feedback. I replied that the role should be listed as Content Moderation from the start, and that tacking on “account support” duties so that they could bury the real work under a CSR title is deliberately misleading. Completely oblivious, she replied:
“You had applied for the customer service role, we do have postings for both content moderation and Technical support with content moderation right now. I was trying to qualify you for those based on your qualifications, I felt you may have been a fit for. I do apologize for any inconvenience or misleading that has occurred. We do have a regular customer service position open but it is on a part time basis at $17/hr averaging less than 30 hours per week.”
Thanks for confirming that TaskUs lies to applicants!
I should add, this was $20/hr max for a minimum 3 hour commute every day.