Ive been at my job for a little over 2 years now. They used to only have 2 tiers of workers tier 1 only handles residential accounts and tier 2 handled both residential and commercial. I was in the 2nd tier, after a while, the company decided to make even more tiers to split up the work. While i was still in tier 2 they made it where id only do residential accounts and a 3rd tier for residential and commercial.
The 3rd tier would get a pay increase which is all good more work more pay. So a few days ago my manager told me and some of my other team members we would be doing the work of the tier 3 agents even though we were still at tier 2 and had no interest in applying for the 3rd tier. My team and i asked if we were getting a pay increase for the time worked taking the additional calls and they said “thats a valid question and they will have to ask their director”. Which makes me assume they werent going to increase our pay for the time they wanted us to do the additional calls.
My team and i kept bringing up this issue and the company just took us off the tier 3 queues the next day and were now doing our normal work. Then our manager has the audacity to say “think of this as a wholesome moment and be happy to do additional work for the company that helps you out”. I thought to myself “lady this is only a job you messed up by wanting to get free labor out of me”