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Told you it wasn’t working, now we can’t make sales

I don't want to be super specific about where I work, but I work at sort of hotel with several different pools and rec centers. At the centers, my team sells alcohol, pool toys, etc. Our POS system is extremely cheap. Months ago, the card reader at one of our most popular pools stopped reading card chips, and credit swipes. We could still enter the card number manually, and the tap feature worked. After a couple months I brought this up to our head manager. To my surprise, this was the first she'd heard of it. She said since the reader was under warranty, we'd be able to get a new one. A month goes by, and several texts later with no response, we still don't have a replacement card reader. Now for the last week, our card reader has not been working at all. I tried to be proactive…


I don't want to be super specific about where I work, but I work at sort of hotel with several different pools and rec centers. At the centers, my team sells alcohol, pool toys, etc. Our POS system is extremely cheap.

Months ago, the card reader at one of our most popular pools stopped reading card chips, and credit swipes. We could still enter the card number manually, and the tap feature worked. After a couple months I brought this up to our head manager. To my surprise, this was the first she'd heard of it. She said since the reader was under warranty, we'd be able to get a new one.

A month goes by, and several texts later with no response, we still don't have a replacement card reader. Now for the last week, our card reader has not been working at all. I tried to be proactive and cut this problem off at the pass, but management hates to spend money to fix things until it either stops making money, or turns into a potential lawsuit.

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