Hello all,
I have been working technical for 7 years. By technical, I mean, I do generate tangible outcome at the end of the day. I work in IT. Recently, I started to get involved in the meetings with big software vendors. These people have various roles such as sales, account mamanger, customer success manager etc. The point is, they seem to arrange a meeting with us to repeat things which are available on the website of said software vendor. They just literally repeat what's available on the website. What is the point of these roles? Why do they get paid? I understand, most customers have specific questions / requirements and sometimes It's good to talk to a SME about that question / requirement but overall they just seem to talk about things I can also find by myself.
I also do work with project managers and business analysts internally. Most of them are not technical enough to follow what's being discussed. Thefore they ask us (technical team) what was discussed. They get our answers, put them in an email and send It to the management as “status updates”. Seriously, If I provide the information they need, why are they even employed? I am not saying that all project managers / business analysts are like this but I hope, you got the main point.
Why are there so many middle man jobs? We talk about AI but we just don't even consider to eliminate at least half of the middle man jobs. Why do I have to meet with a “Customer Success Manager” to get informed about a new feature? It's all available on the internet already. (Remind you that, they don't provide any technical insight)
I gave examples from IT but I am sure there are similar jobs in all industries. As society, we undervalue people who actually do work and we overvalue these types of white collar jobs. I don't understand this.