I work at a full serve Carwash. We do a lot for our customers including vacuuming their car, driving it through the wash, cleaning outside and inside of all windows, wiping down the body, dusting the interior, cleaning out cup holders and cleaning door panels and door jams.
So we do a lot for our customers and it is important to me that our service is high quality and I do a lot to make sure cars that come to our full serve clean top to bottom.
So I am working on a truck and different customer demands that I stop working on that truck and tend to his truck. He demanded I put tire shine on his tires. I said in a friendly voice. “Tire shine is applied in the tunnel sir. But I can get your door panel for you.” I improved his door panel considerably. He then starts freaking out about my “Smart ass comment.” And how clearly there was no tire shine on his tires. THERE WAS TIRE SHINE on his tires. So I turn to get the tire shine behind me and he grabs my shoulder and tells me never mind because my body language was offensive to him and he wasn’t coming back. My manager comes up and gets an ear full about how I am such a terrible employee and I probably hate my job. He thought I need a coaching and maybe be fired. So I leave to work on the first persons truck all while hearing this customer cuss me out to the manager. He said he is a manager and knows a bad employee when he sees one. Etc etc.
He finally leaves.
He finish with the second truck and that customer goes out his way to say that we did nothing wrong and we always do a good job. And that guy was doing a lot of bitching even when he was checked in vacuuming. He then gave us a huge tip.
What made it so horrible is that I never really was disrespectful to this customer. And I could never fight back or say anything to defend myself to this person being a huge asshole. If you have people serving you don’t act this way or else your a pos.