For context, I am a server at a Mexican restaurant in California. Its a local spot that’s been around for decades and has a strong base of regulars. It’s a fairly easy job and I rarely have any major problems, that is until a few days ago. A new customer came in and was unhappy with his experience, so he decided to take a photo of me and my coworker without our knowledge and post it on Yelp. There is now a one star review of our restaurant up on yelp with a picture of me and a long description of how I am a “loser” that “should have been fired yesterday”. The best part is I didnt even do anything to him, it was a normal interaction and he got his food no problem. He literally only did that to embarrass and publicly humiliate me. My boss sided with me and reported the review, but Yelp is refusing to take it down. I called customer support myself and spoke to a rep, but they said there was no violation of privacy. How? This is a huge violation of my privacy and safety- even my boss agrees. I had no power in this situation and now i’m gonna have to find a new job after working at this place for a year because I’m concerned for my privacy.
Thanks Yelp!