So I am a new hire and the youngest working for banquets at this hotel. Most of the banquet servers there cannot speak English and there is a captain and manager who are American but all they do is just walking around and disappearing.
They threw me and two of the old servers to work an event without any planning, no communication from the chef and they wanted me to do captain duties. Numbers of the dishes were wrong so some guests received a different dish than what they asked. Sous chef forgot the sauce on the dishes and came after to put it on. The older server said it's OK, there is nothing we can do but apparently the guests complaining to the manager behind the back.
The manager and captain who had disappeared called me for a meeting to explain myself. I told them there is no communication or anything and the manager was bitching that they won't pay the hotel because of such mistakes and that could affect our pay. Mind you this is a hotel that gives no gratuity and who knows who gets the gratuity.
I spoke to my coworker and the manager came around me telling me in a sarcastic way, “Oh we are making friends now, aren't we?”
I am scheduled to work tomorrow and next week and I am not planning to. I feel humiliated.