I run billing for a $2 mil/ mo contracting company. Until recently, I spent 15% of my time processing vendor bills. In an attempt to replace me with software, the company signed a contract for this junk called Docuware without mentioning it to me. 2 years later at $1,900 a month, the software is working about 50% accurately and we've gone all in with it. But it now takes me about 67% of my day to process vendor bills. Additionally, they had to hire a 2nd full time accountant to validate every character on every invoice because the software is so bad. So to save about $500 a month, they're paying me another $2,000 a month (based on opportunity costs), paying $1,900 more for the software, and paying for a whole new employee.
In this time we've gone from giving out ~$2,000 profit share checks to all 100+ of us twice a year to literally having to take out payday loans to keep the lights on. I've been very clear and vocal at every step that this software can not possibly work for our use case and have literally been told, “It's not all about you.” I'm LOLing over here.