Rant:
So, my manager and supervisor have been training me for about 3 and a half months now and I’m constantly in a state of second guessing myself because what they teach me they don’t adhere to themselves.
I work in the contact lens department, here’s a list of rules they break:
- The patient needs an up to date sight test in order to qualify for contact lenses…uh, whatever let’s get them in now and do half of the appointment, but hey! You’re really gonna need that sight test.
Absolutely grinds my gears because I stand there making the effort of explaining to a patient why they can’t have this appointment until the sight test and then my supervisor and manager shut me down and make me look like an idiot.
- Can’t issue lenses until they have an up to date contact lens check up…you know what, whatever, just make sure to get that check up done ASAP xx
It’s not like they don’t even adhere to this rule, they just pick and chose when to.
- That’ll be a £3.50 charge for post…but for YOU it’ll be for FREE.
They do this to long time customers or customers that are giving them a hard time and just want them gone. Like…ok, I get they could leave bad reviews but, you fr?
These people have been with the company for like 15-20 years. Of course, I don’t know their customers as well but I’m very much a person who needs rules, I cannot function without them and choosing when to adhere to them or not is affecting me as it makes me question myself and ask them constantly for confirmation.