My office manager (at a doctor’s office) told me this morning that when we check in patients, we need to be very careful about demographics, co-pays, and deductibles (even though we’re not really cashiers) because we’re about to get written up if there are continuous errors.
My main question is: Should I share this with my other two front desk coworkers? One of them, which I do not particularly care for, is always talking about she just doesn’t listen to the rules and has been there a long time and shouldn’t have to do any of this stuff (which I don’t necessarily disagree with). The other is really young and is funny and nice and great with patients, but she also has been here about a year and has the same questions that she only asks me and not the other one. I DO enjoy working with her but she still hasn’t “got it” sometimes, if that makes sense.
At some point, I plan on leaving this place because I’m definitely underpaid but we get some nice bonuses at the end of the year that I’m holding out on.