With no prior announcement, Verizon pulls all customer services reps. from the phones to attend a meeting. This meeting was to let them know of “redefined customer service experience”, essentially a massive layoff. Tier 1 and tier 2 customer services reps. we’re given the option to reapply for their position or take a severance package. Most supervisors and senior managers are being laid off with no option to re-enter the customer service department. Many speculate that this is Verizon’s move to cutting cost and outsourcing customer service overseas. I am a tier 1 rep. who will now be leaving the company, effective August 26.